SERVICE INNOVATION

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  • DURATION
    20 WEEKS
  • SUBJECT AREA
    Innovation Technology
  • COURSE LEVEL
    First Cycle
  • CREDITS
    5.0 HP
  • INSTITUTION
    Mälardalen University
  • STUDY TYPE
    Distance
  • START DATE
    2025-01-20
  • END DATE
    2025-06-08

COURSE DESCRIPTION

The starting point for service innovations is a deeper understanding of user needs and context, while the starting point for product innovations is often new technology or process optimization. Service logic is the basis for a perspective and research area where everything in markets is seen as services, and where users and other stakeholders are seen as co-creators of value. Service innovation is about meeting user needs that have not yet been met. Because users and other stakeholders are involved in the development processes, service innovation processes are often open. In this course, you will learn more about how user involvement through service innovation processes can lead to service innovation. Being able to innovate, carry out development work and solve problems or challenges is a valuable skill in any profession and in this course you will try out service innovation and practical user involvement methods for working with development.

This course is given in Swedish.

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